Improve Sales and Customer Service with Expert Call Handling
In today’s self-storage industry, every missed call is a missed opportunity. Prospective tenants demand immediate responses and specific expertise when selecting a facility and storage unit. Although some prefer online self-service options, a large percentage still value speaking with a knowledgeable representative. That’s where Cubix Sales Concierge Services step in.
With highly trained, sales-focused specialists, our Sales Concierge team is not just answering calls—they are closing deals. Unlike call centers acting as glorified answering services, our Sales Concierge agents are employed by Cubix with institutional knowledge about the competitive market and the facility we manage. This in-house approach sets Cubix Asset Management apart. It allows us to maintain complete control over quality, training, and customer interactions. Ultimately, by choosing Cubix, you invest in a superior solution that drives higher revenue and enhances occupancy.
Beyond Call Answering: A Revenue-Boosting Solution
Many operators face challenges in training facility managers and increasing lead conversion rates. Our Sales Concierge Services provide a seamless extension of the facility manager. This allows the on-site manager to focus on critical tasks like move-ins, move-outs, facility maintenance, and tenant relations. Meanwhile, the Sales Concierge specialists handle the sales.
Proven Success with Sales Concierge Services According to Industry Experts
According to a report highlighted by Inside Self-Storage, self-storage real estate investment trusts (REITs) have significantly increased their profits by utilizing call centers. Notably, call center agents serve as the first point of contact, qualifying leads and driving appointments or reservations to the property. As a result, on-site managers can prioritize critical tasks like move-ins, move-outs, facility maintenance, and tenant relations.
At Cubix Asset Management, our data-driven approach increases lead conversion, occupancy, and profitability. Notably, in 2024, Cubix Sales Concierge achieved an impressive 74.51% conversion rate for prospective tenants. This highlights the impact of our expert team in driving occupancy and maximizing revenue.
Additional insights from our Sales Concierge Call Tracking demonstrate:
Since peak call times are between 9-11 AM and 1-2 PM, we strategically staff our team to handle the busiest periods.
Key Features & Benefits of Cubix Sales Concierge Services
1. Comprehensive Call Flow Control
Benefit: Ensure every call is tracked efficiently, reducing delays and missed opportunities.
How it Works: Our system automatically directs inbound and outbound calls through a custom routing tool. This ensures tenants and prospects reach the right specialist quickly.
2. Exceptional Customer Experience
Benefit: Deliver consistent, high-quality service that strengthens customer relationships.
How it Works: Our representatives utilize proven scripts and seamless customer engagement tools, which in turn provide professional, reassuring assistance, resulting in higher satisfaction and retention rates.
3. Increased Conversion Rates
Benefit: Boost rental revenue by guiding leads from inquiry to move-in.
How it Works: Our Sales Concierge team specializes in closing deals, ensuring that inquiries turn into actual move-ins. With a structured sales approach, we maintain a high conversion rate.
4. Efficient Lead Management
Benefit: Capture, nurture, and convert more leads.
How it Works: Our Lead Manager program ensures that no lead slips through the cracks. We track and guide prospects from their initial inquiry to securing a unit. As a result, your facility reaches its full potential.
5. Automated Call Routing
Benefit: Streamline call handling by directing every caller to the right specialist without delays.
How it Works: Callers identify themselves as either current tenants or new customers, ensuring they reach the right specialist immediately. Tenant calls go directly to the on-site manager for prompt service and support. Meanwhile, new customer inquiries are routed to a Sales Concierge agent trained in closing rentals. This system reduces wait times, enhances efficiency, and maximizes lead conversion, so each call is handled by the most qualified specialist.
6. Performance Analytics for Smarter Decisions
Benefit: Make data-driven improvements to your business.
How it Works: Our Performance Manager and Marketing Analytics modules provide real-time insights into ad spend efficiency, call success rates, and tenant behaviors. This allows you to fine-tune your marketing strategies and reduce costs.
7. Delinquency & Collections Management
Benefit: Reduce overdue accounts and improve cash flow.
How it Works: Our Collection Manager module takes the burden off the on-site manager by handling past-due rent collections professionally and efficiently. This frees them up to focus on other essential responsibilities.
8. Full Transparency & Operational Insights
Benefit: Gain full visibility into every aspect of the call center operations.
How it Works: Our detailed call reports provide insights into call types, lead status, and even transcribed keywords from conversations. This helps refine sales strategies and improve customer engagement.
Operational Efficiency That Saves Time & Money
Cubix Sales Concierge operates seven days a week, from 9 AM to 6 PM, ensuring that no potential rental inquiry goes unanswered. Additionally, we provide:
After-Hours Support: Our team logs voicemail messages and emails them directly to operations managers for quick review and immediate follow-up when necessary.
Cost-Effective Billing: You only pay for the actual time our Concierge team spends engaging with customers. This makes it a cost-efficient and high-impact solution.
Why Choose Cubix Sales Concierge Services?
Industry-Leading Expertise: Unlike competitors that rely on outsourced call centers, our concierge team is composed of highly trained, in-house professionals. They deliver superior service.
Expert Sales Closers: As a result, our team is trained in self-storage sales tactics, ensuring higher booking rates.
Free Up Onsite Staff: The on-site manager can focus on facility maintenance, tenant interactions, and operational efficiency.
Scalable & Customizable: Whether you manage one facility or an entire portfolio, we tailor our services to fit your specific needs.
Data-Driven Insights: We provide performance analytics to track and optimize sales efficiency.
What You’ve Learned: The Cubix Advantage
Choosing Cubix Sales Concierge Services means investing in a solution that directly impacts your bottom line. You’ve learned how our in-house, highly trained professionals differentiate us from outsourced call centers. As a result, we provide superior service and higher conversion rates. By optimizing customer interactions, automating call routing, and leveraging data-driven insights, we help increase occupancy, improve tenant retention, and enhance your facility’s market value and revenue. Ultimately, our effective strategies and skilled sales closers ensure that no lead is wasted, turning each call into an opportunity for growth.
Take the Next Step: Convert More Leads with Cubix
Every call is an opportunity. With Cubix Sales Concierge, you ensure that no lead is left behind. Every inquiry has the best chance of converting into a rental.
Ready to unlock your property’s maximum potential?
Partner with Cubix Asset Management to enhance your operations, boost occupancy, and drive revenue growth.
Contact us now to learn more!
Francesca Venezia
Phone: 925-886-9226
Email: [email protected]
