In an industry where a single negative experience can drive 52% of customers to a competitor, the rapidly expanding self-storage sector demands an innovative approach to customer service. As an operator or investor, your success hinges on not just meeting but exceeding customer expectations in this dynamic market. This comprehensive guide delves into the transformative strategies essential for thriving in today’s self-storage landscape, from leveraging AI and call centers to implementing omnichannel approaches.
Cubix Asset Management, a premier self-storage operator with a focus on Northern and Central California markets, is revolutionizing the tenant experience with the launch of Swivl’s AI-powered chatbot, and CallPotential’s call center service.
35% of companies have adopted AI into their marketing strategies. 1 out of every 2 businesses see the benefits of using AI. In a highly competitive industry like self-storage, being ahead of the curve is crucial for boosting occupancy rates and driving revenue growth. To do this, self-storage marketers need to adopt AI strategies and […]
The basic premise of search engine reputation management is to use the following three strategies to accomplish the goal of creating a completely positive first page of search engine results for a specific term…