Running a self-storage facility requires hands-on management, but when it comes to staffing, compliance, and human resources, many independent owners quickly realize that managing people can be more time-consuming—and stressful—than managing the property itself.
At Cubix Asset Management, we provide full-service third-party self-storage management that not only drives revenue and operational performance but also eliminates the HR headaches that could slow you down.
When you partner with Cubix, we become your operations team—and your HR department. Our approach removes the employment burden from your shoulders by making all on-site team members Cubix employees. This means we take full responsibility for payroll, compliance, and benefits, including paid time off, health insurance, and more.
This transition reduces your employment liability and ensures your facility is staffed with professionals who are supported, well-trained, and aligned with both our high standards and your business goals.
If you already have a strong, high-performing storage manager, we don’t just replace them. Instead, we conduct a thorough performance assessment to determine if they meet Cubix standards. If so, we welcome them onto the Cubix team, providing them with the same employment benefits and training resources that all our employees enjoy.
This approach maintains continuity for your tenants and preserves the valuable relationships that have been built onsite while elevating operational consistency and efficiency.
Here’s how Cubix handles HR so you don’t have to:
Recruiting & Hiring the Right Talent
Our regional and local teams know exactly what makes a great storage manager and support staff. We leverage proven hiring systems to find and onboard qualified candidates quickly, eliminating the guesswork.
We perform a background check before we make an employment offer. Every new hire undergoes a structured onboarding process with position-specific training, compliance education, customer service standards, and technology tools to ensure they are ready to perform on day one.
HR Compliance, Payroll & Benefits
Cubix manages all payroll processing, employee documentation, wage and hour compliance, OSHA requirements, and benefits administration.
Our team stays current with labor laws across multiple states, so you never have to worry about regulatory changes or potential liabilities. This allows self-storage owners to remain confident in their HR operations without internal oversight.
Performance Management & Team Development
We provide ongoing coaching and conduct regular performance reviews, focusing on employee engagement, accountability, and customer satisfaction.
When challenges arise, our experienced management team addresses them quickly and professionally, keeping your staff motivated and aligned.
Now, Let’s Talk About Our Sales Concierge Services—A Symbiotic Solution
Maximizing revenue requires not just great on-site management but also expert self-storage sales support. Cubix Sales Concierge Services are a key component of our third-party management offering.
Unlike many competitors who outsource call handling to third-party call centers, our Sales Concierge team consists entirely of in-house Cubix employees. This ensures quality, professionalism, and seamless communication that aligns with Cubix’s operational standards.
When customers or prospects call your facility, our system allows callers to select whether they are existing tenants or new customers.
Existing tenants are routed directly to your on-site manager for immediate service and support. Meanwhile, new customer inquiries are directed to our Sales Concierge agents—specialists trained in self-storage sales and closing techniques. This targeted call routing maximizes lead conversion and protects the time and focus of your onsite staff.
Our Sales Concierge team has a proven track record, closing approximately 75% of all qualified leads, which directly contributes to increased occupancy and revenue growth.
Operating seven days a week with strategic staffing during peak call times, our Sales Concierge service provides exceptional customer engagement that turns inquiries into move-ins, freeing your onsite manager to focus on facility operations and tenant relations.
Why This Matters
With Cubix Asset Management, you’re not left scrambling to handle HR complexities, compliance risks, or sales follow-up on your own.
Our comprehensive third-party self-storage management solution combines expert HR support with a highly effective sales team—both working together to improve operational performance and increase your bottom line.
We bring structure, stability, and professionalism to every aspect of your facility’s management, so you can focus on growing your investment.
If you’re ready to reduce HR headaches, improve staffing quality, and unlock more revenue with expert sales support, contact Cubix Asset Management today to learn how we can help.
