Self Storage Operations
Learn self storage operations best practices to streamline management, boost efficiency, and maximize profitability. Get expert tips on staffing, security, maintenance, tenant satisfaction, and daily workflows to improve overall facility performance and success.
Self-storage has always relied on locks, gates, and cameras. But in 2025, that’s no longer enough. Tenants expect real-time protection, not just footage after a theft. The shift in expectations means facility owners must rethink their security strategy, not only to protect belongings but also to win tenant trust and gain a competitive edge.
Multi-site management in the self-storage industry refers to overseeing multiple facilities, often within the same geographic market, under a unified strategy. Rather than competing against one another, these locations operate as part of a cohesive network that shares resources, marketing power, and operational insights.
Running a self-storage facility requires hands-on management, but when it comes to staffing, compliance, and human resources, many independent owners quickly realize that managing people can be more time-consuming—and stressful—than managing the property itself. At Cubix Asset Management, we provide full-service third-party self-storage management that not only drives revenue and operational performance but also eliminates […]
Are Your Self-Storage Pricing Strategies Ready for Today’s Challenges? Navigating the self-storage industry’s pricing landscape can feel like solving a complex puzzle. With the post-pandemic boom leveling off, small operators face increased competition, fluctuating occupancy rates, and the pressing need to maintain profitability. Large REITs have adapted by employing sophisticated, data-driven pricing models. But what […]
What Modern Renters Expect Today’s self-storage renters, especially Millennials and Gen Z, expect a seamless, mobile-first self-storage customer experience. With more than 90% of Millennials owning smartphones and preferring digital self-service, traditional walk-in rentals and paper contracts are quickly becoming obsolete. To stay competitive, facility owners must deliver the convenience modern tenants demand: These are […]
Every missed call is a missed opportunity. With Cubix Sales Concierge Services, our expert in-house team ensures that every inquiry is handled efficiently, converting leads into rentals and maximizing your facility’s revenue. Discover how our data-driven approach improves occupancy and streamlines operations.
Is your facility maximizing demand and revenue? With rising vacancies and increased competition, now is the time to assess your strategy. Take our Storage Business Performance Check Survey to uncover strengths, optimize operations, and drive growth. Don’t miss key insights—start now and position your facility for success! 🚀
A single negative experience can drive 52% of customers to a competitor. As self-storage competition intensifies, operators must prioritize customer service to stand out. This guide explores key strategies—leveraging AI, optimizing call centers, and implementing omnichannel solutions—to enhance customer satisfaction, build loyalty, and drive business growth in today’s evolving market.
Cubix Asset Management, a leading self-storage operator in Northern and Central California, is enhancing tenant support with the launch of Swivl’s AI-powered chatbot and CallPotential’s call center service. These innovations streamline customer interactions, improve efficiency, and set new standards in self-storage service excellence.
With more self-storage facilities in the U.S. than McDonald’s and Subway combined, competition is fierce. Managing a facility requires expertise in operations, marketing, financial management, and customer service. This guide covers the top 10 challenges self-storage operators face—plus pro tips to optimize efficiency, reduce costs, and maximize revenue. Stay ahead with expert insights!