Cubix in The News
Cubix Asset Management Unveils New Call Center and AI Chatbot to Enhance Customer Experience
FOR IMMEDIATE RELEASE: Danville, CA, Aug 30th, 2023
Cubix Asset Management, a premier self-storage operator with a focus on Northern and Central California markets, is revolutionizing the tenant experience with the launch of Swivl’s AI-powered chatbot, and CallPotential’s call center service.
Cubix Asset Management, a leading one-stop-shop self-storage company with a strong focus on the Northern and Central California markets, is proud to announce the launch of its new CallPotential call center and Swivl AI chatbot service. These latest initiatives underline Cubix Asset Management’s commitment to delivering an unparalleled customer experience by leveraging cutting-edge technology and expert personnel.
With over 80 years of combined experience in designing, owning, and developing more than 400 self-storage facilities, Cubix Asset Management has established itself as a trusted industry expert. The company currently owns and operates a portfolio of 38 properties, comprising over 23,000 storage units and totaling 2.8 million square feet.
Cubix Asset Management’s new call center and AI chatbot service will enhance its comprehensive suite of services, which includes third-party property management, joint-venture acquisition and development, site and design plans, entitlement and construction permits, fee-based consulting, site and market analysis, feasibility studies, financial modeling, and operations analysis.
The new call center will act as a centralized hub for managing customer inquiries and support, ensuring that every customer receives a timely and professional response. Staffed by a team of experienced professionals, the call center will help property owners, investors, and operators manage their assets more effectively and efficiently, maximizing revenue and minimizing expenses.
Complementing the call center, the Swivl AI chatbot service will provide instant support to customers 24/7. The chatbot leverages advanced artificial intelligence to understand and respond to user queries, offering a seamless and efficient way for customers to obtain the information they need. This AI-powered tool will contribute to Cubix Asset Management’s ongoing efforts to create a center of excellence at every touchpoint, delivering a premium service experience to customers.
“We are excited to be working with the Cubix Asset Management team to bring a modern user interface and intuitive digital experience to their customers”, said Mason Levy, CEO of Swivl. “We enjoy working with like-minded teams that see a future in making self-storage more accessible. Swivl is currently handling thousands of interactions for different-sized operators with over 80% success rate – all automated, requiring no labor. Swivl can help with sales-focused inquiries, such as helping prospects find spaces to rent and helping tenants make payments online. It is also solving problems, from helping tenants figure out their access code, to enabling them to exit the property when they are locked inside.”
In addition to implementing cutting-edge technology, Cubix Asset Management remains dedicated to sustainable practices. The company works closely with its clients to design green, state-of-the-art facilities that minimize environmental impact while maintaining high-quality storage solutions. Cubix Asset Management also invests in driving growth and raising awareness of its brand, which is preferred by more than 400 self-storage operators.
As part of its comprehensive service offering, Cubix Asset Management handles various aspects of internal management, including HR, compliance, and facility operations. This holistic approach ensures that clients receive the support they need to optimize their self-storage businesses. Moreover, Cubix Asset Management’s expertise in financial reporting and property performance analysis allows clients to stay informed about the performance of their assets and make data-driven decisions.
The launch of the new call center and AI chatbot service marks an exciting milestone in Cubix Asset Management’s ongoing mission to provide exceptional self-storage solutions to its clients. By combining industry expertise, innovative technology, and a customer-centric approach, Cubix Asset Management continues to set new standards in the self-storage industry.
For more information on Cubix Asset Management’s new call center and AI chatbot service, or to inquire about their wide range of services, visit their website at www.cubixassetmanagement.com.
About Cubix Asset Management
Cubix Asset Management, also known as Cubix Storage, is a premier one-stop-shop self-storage company with a strong presence in the Northern and Central California markets. With over 80 years of combined experience, the company’s leadership has designed, owned, and developed more than 400 self-storage facilities. Cubix Asset Management currently manages a portfolio of 38 properties encompassing over 23,000 storage units and 2.8 million square feet. Committed to delivering exceptional customer experiences and tailored storage solutions, Cubix Asset Management offers a comprehensive range of services, including third-party property management, joint-venture acquisition and development, site and design plans, entitlement and construction permits, fee-based consulting, and more. The company’s focus on innovative technology, sustainable practices, and premium service helps property owners, investors, and operators maximize their assets and achieve success in the self-storage industry.
