Administration Fee Self-storage facilities often charge a onetime administrative fee instead of charging a refundable or non-refundable security deposit. The administration fee is typically less than the traditional deposit amount. Some facilities collect administrative fees to offset the cost of processing paperwork for new rentals. Abatement Often referred to as free rent or early occupancy; […]
A Call to Evaluate Your Self-Storage Business In today’s competitive self-storage landscape, maintaining high occupancy rates and growing revenue is more challenging than ever. To drive self-storage demand effectively, operators must navigate rising new facility completions and increasing vacancies, which signal heightened supply pressures and softening demand. Whether you’re an experienced operator or new to […]
In an industry where a single negative experience can drive 52% of customers to a competitor, the rapidly expanding self-storage sector demands an innovative approach to customer service. As an operator or investor, your success hinges on not just meeting but exceeding customer expectations in this dynamic market. This comprehensive guide delves into the transformative strategies essential for thriving in today’s self-storage landscape, from leveraging AI and call centers to implementing omnichannel approaches.
Cubix Asset Management, a premier self-storage operator with a focus on Northern and Central California markets, is revolutionizing the tenant experience with the launch of Swivl’s AI-powered chatbot, and CallPotential’s call center service.
35% of companies have adopted AI into their marketing strategies. 1 out of every 2 businesses see the benefits of using AI. In a highly competitive industry like self-storage, being ahead of the curve is crucial for boosting occupancy rates and driving revenue growth. To do this, self-storage marketers need to adopt AI strategies and […]
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